Get in Touch With Us
This is the page to use if you want to reach the people who research and write the crypto casino comparisons on billcammack.com. Most messages we get are from US players checking a detail before they deposit — whether a site really allows anonymous play, what a cashback offer actually requires, or why a particular operator is ranked where it is. Email is the way in, and a real editor reads what arrives.
Email us directly
Write to [email protected]. We aim to reply within two business days. There is no phone line and no live chat here — we are an independent comparison site, not a casino, so we cannot access your account, release a withdrawal, unlock a bonus or reset a password at any operator. For anything tied to your balance or your identity verification status, the casino's own support team is the only channel that can help.
To get a useful answer first time, include:
- The operator you are asking about, named exactly — BetPanda, CoinPoker Casino, Cryptorino and the rest all have different terms.
- Your state, if the question touches availability. Offshore sites self-restrict different states and that changes the answer.
- The coin involved — BTC, ETH, LTC, USDT, USDC or DOGE — if it is a deposit, withdrawal or network fee question.
- A screenshot or the exact wording of any bonus term you want us to interpret.
Please do not send us private keys, seed phrases, wallet passwords, casino logins or copies of ID documents. We never ask for them, and no legitimate support agent will either.
How we pay for this site
Some links to the casinos we cover are affiliate links, and Crypto Casinos may earn a commission if you open an account through one. That money funds the research; it does not buy a position. Rankings and editorial ratings come from the criteria below, and an operator cannot pay to move up or to have a drawback removed. If you think a review reads as though it were paid for, say so in an email and we will look at it again.
The questions we get most, and how we answer them
Anonymity and verification
The most common message is some version of "is this site really no KYC?" Our honest answer is that anonymity at offshore crypto casinos is conditional, not absolute. Many sites let you register with an email address and play immediately with no documents. That is not the same as never being asked. Verification requests are commonly triggered by large or unusual withdrawals, bonus disputes, suspected duplicate accounts, or the operator's own anti-money-laundering obligations under its licence. Pseudonymous is a fairer word than anonymous: your wallet address and on-chain history are public by design, even when your name is not attached to the account.
We will tell you what an operator's published terms say about identity verification and when it reserves the right to ask. We will not help anyone supply false details, route around geoblocks, or get past KYC, AML or sanctions checks, and we do not treat anonymous play as a way to hide income or avoid tax. If that is the question, we cannot be the ones to answer it.
Payouts, coins and fees
Second most common: withdrawal questions. Send the coin, the network, the amount and the timestamp and we can at least tell you what the site's stated limits and processing windows are, and whether other readers have raised the same thing. What we cannot do is chase a payment for you.
A few things worth knowing before you write, because they explain most delayed withdrawals:
- Confirmation times are a network matter. A Bitcoin withdrawal marked "sent" still waits on block confirmations; Litecoin and most stablecoin transfers on cheaper networks clear faster.
- Network and gas fees are yours, not ours to refund. ETH gas in particular can make a small cash-out uneconomic.
- Wrong network, lost funds. Sending USDT on a chain the casino does not credit is the single most expensive mistake we hear about, and it is usually unrecoverable.
- Pending bonus wagering blocks withdrawals. If a deposit match is still in playthrough, the cashier will often hold the balance until it clears.
- Price risk keeps running. A BTC or DOGE balance can be worth materially less in dollars by the time it lands. Holding USDT or USDC is how most players avoid that during play.
Bonus terms
Readers regularly ask us to translate an offer. We are happy to, with the caveat that terms change and the operator's current page always overrides our summary. Our fact-check date for the comparisons on this site is Sep 23, 2026, and headline figures are the operator's own advertising rather than anything we have claimed to verify by playing.
Three examples of the kind of question we can help with, using offers from our current rankings:
- BetPanda, rated 10.0, advertises 10% weekly cashback. Readers ask what the percentage applies to — check whether it is net losses over the week, whether there is a minimum loss threshold, a cap, and whether the cashback itself carries playthrough before it can be withdrawn. Cashback is generally the plainest promotion type to read, which is part of why BetPanda sits where it does. The trade-off is that a weekly rebate gives you far less nominal value up front than a big deposit match, and like every operator we list it is licensed offshore rather than by any US regulator.
- CoinPoker Casino, rated 9.9, advertises a 150% welcome bonus up to $2,000. The questions here are the wagering multiple, the expiry window, the maximum bet allowed while a bonus is active, and which games contribute at full weight — table games and live dealer rooms usually contribute less than slots. Its poker side is the genuine differentiator and the reason it ranks this high, but a percentage match of this size is a larger playthrough commitment than a cashback deal, and it is not the right fit for someone who wants to deposit, play briefly and withdraw.
- Cryptorino, rated 9.8, advertises a 100% match up to 1 BTC plus 10% weekly cashback. A bonus ceiling denominated in Bitcoin moves with the market, so ask what the dollar equivalent is at the time you deposit and whether the cap is fixed at deposit or at claim. Pairing a match with ongoing cashback suits players who intend to stay a while. The drawback is complexity: two overlapping promotions mean two sets of conditions, and cashback is often forfeited or reduced while bonus funds are in play.
We will not quote a bonus figure to you without its conditions, and we would rather tell you an offer is unsuitable for how you play than talk you into claiming it. Bonuses are marketing, not value that has already been earned, and the house edge applies to bonus money the same way it applies to your own.
What we can tell you about the games
If your question is "what will I actually find there", the mix across the sites we cover falls into a few groups: slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms run by suppliers including Evolution, covering blackjack, roulette and baccarat with real tables; RNG table games; and in-house originals — crash, dice, plinko and similar — which is where provably fair mechanics usually live, letting you verify a result's seed yourself. Third-party slots rely instead on RNG certification by an independent testing lab. Ask us which of the two a specific game uses and we will tell you what the operator publishes, and where it publishes nothing.
Sportsbooks and the other products these sites run
Nearly every operator on our list runs more than a casino. Several pair the casino with a crypto sportsbook — Vave's package includes a free bet alongside its USDT bonus, which only makes sense if you intend to bet on sport — and CoinPoker Casino is built around online poker with cash games and tournaments rather than house-banked play. Others add esports markets, lottery-style draws or peer-to-peer options. These sit under the same account and the same wallet but under different terms: rakeback and rake-based VIP progress work differently from casino wagering contribution, and a casino bonus usually cannot be cleared on sports bets. If you are comparing loyalty value across sites, tell us which product you actually use, because rakeback deals like Thrill's and Winna's are worth very different amounts to a slots player than to a poker regular.
How we rank and rate, if that is your question
Ratings are editorial. They are our assessment, not customer review scores, and no operator supplies them. We research public information: licence details as published, terms and conditions, cashier pages, supported coins and networks, stated withdrawal limits and processing windows, game suppliers, bonus conditions, security features such as two-factor authentication, support availability, and the responsible gambling tools on offer. We have not deposited, played or withdrawn at these sites, and we do not present advertised payout speeds as tested results.
| Message type | What we can do | What we cannot do |
|---|---|---|
| Correction to a review | Recheck the source, amend and re-date the page | Remove a valid drawback on request |
| Bonus term query | Explain wagering, caps, expiry and eligibility as published | Negotiate or extend an offer for you |
| Withdrawal problem | Point you to the operator's stated limits and escalation path | Release, speed up or recover funds |
| State availability | Tell you what an operator's terms say about restricted states | Give a legal opinion on your state's law |
| Partnership enquiry | Read it and reply | Sell a ranking position or a rating |
Corrections get priority. If you can show that something we published is wrong — a licence detail, a coin that is no longer supported, a bonus term that changed — send the evidence and we will update the page and note the date. That is the most useful email you can send us.
Legal standing, eligibility and age
You must be at least 18 to use this site, and 21 or older where the operator's own terms or your state's rules set that as the minimum — check the age stated on the casino before you register. Nothing here is aimed at anyone below that age.
Be clear about what these operators are. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore businesses licensed in jurisdictions such as Curaçao or Anjouan, and in some cases Malta, rather than by any US regulator. Regulated online casino gaming exists only in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. For most US players, offshore crypto casinos sit in a legal grey area. Availability varies by state, operators self-restrict different states, and it is on you to check your own state's laws before you play. We will not tell you an offshore site is legal or available where it is not.
On tax: US players are generally liable for tax on gambling winnings and separately on crypto gains, and playing pseudonymously does not change that. Treat this as general information and speak to a qualified tax professional about your own position. The same applies to legal questions — we are editors, not attorneys.
Responsible gambling, and reaching us about it
Gambling costs money on average, and crypto adds a second layer of risk because the value of your balance can fall independently of how the games go. Play only with money you can afford to lose, and never to recover a loss or to get away from something else. If you are worried about your own play or someone else's, the National Problem Gambling Helpline is free, confidential and available 24/7 on 1-800-GAMBLER.
Offshore sites may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, and there is no US regulator to appeal to if a dispute goes badly. If you would like us to stop showing you promotional content, or you want help finding the self-exclusion options a particular operator does provide, email us and say so plainly — that request goes to the front of the queue and we will not ask you to justify it.
Outside the US
We occasionally hear from readers in other markets whose questions our US coverage does not answer. If you are in the UK and comparing operators outside the domestic self-exclusion scheme, our rundown of non-GamStop casinos for UK players is a closer fit than anything here.
Before you hit send
One email, one clear question, with the operator named and your state mentioned if it is relevant, gets the fastest and most accurate reply. If we do not know something, we will say so rather than guess — and if the honest answer is that an operator has not published the detail you are asking about, that absence is itself worth knowing before you deposit. Reviewed and fact-checked by Dylan Peterson, Sep 23, 2026.